Terms of Service

Version 3.0
Effective Date: August 29, 2026

These Terms of Service apply primarily to custom fursuit commissions provided by FURGENCE. By accepting a quotation and paying the 40% deposit for a custom commission, or paying the full amount for an adoption character, the client confirms that they have read, understood, and agreed to these terms. Submitting an application does not guarantee acceptance.

1. Eligibility and Right to Decline

Commission services are available only to clients aged 18 or above. We cannot accept orders or payments from minors.

FURGENCE reserves the right to decline or discontinue a request involving:

  • A character the client does not own or is not authorized to use

  • Technically unsafe or unfeasible requirements

  • Direct imitation of another creator’s distinctive work

  • Illegal, abusive, threatening, fraudulent, or misleading conduct

  • Repeated failure to communicate or comply with agreed requirements

If FURGENCE is unable to complete an accepted commission for reasons attributable to the studio, all payments received for that commission will be refunded.

2. Quotation and Project Scope

Each commission is produced according to the confirmed electronic quotation, reference materials, commission information form, and confirmed production plan.

Only the parts, features, materials, and services listed in the confirmed quotation are included in the price.

Requests that substantially change the approved design, structure, included parts, or production requirements may require a revised quotation, an additional fee, and an adjusted schedule.

3. Queue Placement and Production Scheduling

Submitting an application or receiving a quotation does not automatically reserve a production slot.

After accepting the quotation, the client must pay the 40% deposit. The commission will be confirmed and added to the production schedule only after the deposit has been received.

FURGENCE will arrange the production schedule after reviewing and responding to all applications from the relevant commission opening. The order is not strictly first come, first served and will be determined according to the studio’s overall production plan, project requirements, and available capacity.

4. Payment Schedule

For custom commissions, a non-refundable 40% deposit is required after the commission details and quotation have been confirmed. The deposit forms part of the total commission price and confirms the client’s place in the production schedule.

After the commission is completed, the client must pay the remaining 60% balance and shipping cost within 30 days of receiving the final payment request. Full payment must be received before shipment. No alternative installment arrangements are offered.

For international clients, payment is accepted by bank transfer only. Clients in mainland China may pay through WeChat Pay or Alipay. Any bank transfer or transaction fees are the client’s responsibility.

Shipping costs, customs duties, import taxes, and any other charges incurred at the destination are not included in the commission price unless otherwise stated in the confirmed quotation.

FURGENCE does not charge storage fees, but shipment will not be arranged until all outstanding payments have been received.

5. Cancellation and Refunds

The 40% deposit is non-refundable once payment has been received.

Once production has begun, all payments made toward the commission are non-refundable.

If the client no longer wishes to continue, they may transfer the commission to another eligible adult in accordance with Section 6.

If FURGENCE determines that we are unable to complete the commission, all payments received for the unfinished commission will be refunded.

6. Private Commission Transfer

The client may privately transfer or resell their commission slot or unfinished commission to another eligible adult.

FURGENCE does not prohibit such private transfers. However:

  • FURGENCE must be informed of the new client’s contact information

  • The new client must read and accept these Terms of Service

  • The existing quotation, project scope, and production schedule remain unchanged unless otherwise agreed

  • FURGENCE is not a party to the private transaction and is not responsible for payment disputes between the original and new client

Any requested change to the character, specifications, or included parts after a transfer will be evaluated separately.

7. Client Communication and Delays

The client must provide required payments, measurements, reference materials, forms, and approvals within the requested time.

If the client does not respond for 14 consecutive days, the project may be paused and its production schedule may be postponed. Work will resume according to FURGENCE’s available production capacity after communication is restored.

Delays caused by late payments, incomplete information, inaccurate measurements, delayed approvals, or extended periods without communication will extend the production schedule accordingly.

8. Design Confirmation and Changes

Approximately two weeks before production begins, FURGENCE will work with the client to:

  • Refine or redraw the reference artwork where required

  • Select fur colors and other materials

  • Confirm structural and visual details

  • Approve the final production plan

Minor adjustments may be possible during production.

Major structural or design changes requested after the production plan has been approved may:

  • Require an additional fee

  • Extend the production schedule

  • Require replacement materials

  • Be declined if they are no longer technically practical

9. Production Time

Estimated active production time is:

  • Head only: approximately 2–3 weeks

  • Partial suit: approximately 3–5 weeks

  • Full suit: approximately 5–8 weeks

Production time begins when active construction starts, not when the application is submitted, the quotation is accepted, or the deposit is paid.

Complex designs, special structures, unusual materials, or additional details are evaluated individually. The expected time may be adjusted according to the actual requirements of the project.

FURGENCE will notify the client if a significant schedule change occurs.

10. Handcrafted Variations

Each FURGENCE creation is an individually handcrafted work rather than a mass-produced standardized product.

The client acknowledges that reasonable variations may occur due to:

  • Fur pile direction and material texture

  • Material batch differences

  • Lighting and screen color differences

  • Translation of two-dimensional artwork into a wearable three-dimensional structure

  • Normal limitations of handmade production

Minor differences that do not materially affect the approved character identity, function, or overall quality are not considered defects.

If an approved material becomes unavailable, FURGENCE will discuss an appropriate alternative with the client before substitution.

11. Measurements and DTD

Full suit commissions generally require a DTD or detailed body measurements according to FURGENCE’s instructions.

Head-only and partial suit commissions may also require relevant measurements depending on the included parts.

The client is responsible for providing complete, current, and accurate measurements. Fitting problems caused by incorrect, outdated, or improperly prepared measurements or DTD are not considered workmanship defects.

Sensitive measurement data and DTD files will be deleted after the commission is completed.

12. Progress Updates and Confidentiality

FURGENCE provides progress updates at important production stages. Daily updates are not provided.

The client may share general progress images unless an image or piece of information has been identified as confidential.

Images or information revealing non-public production details may not be publicly shared without permission. This includes:

  • Internal structures

  • Patterns and templates

  • Detailed construction methods

  • Non-public technical processes

  • Other information specifically marked confidential

During production, FURGENCE will normally publish no more than an initial mock-up or early patterning image.

As part of the standard service process, FURGENCE may photograph and publish the final studio photographs on its website, portfolio, or social media before the client physically receives the completed work.

If the client requires a confidential project or a different publication date, this must be requested before accepting the quotation and confirmed through electronic communication.

13. Completion and Final Approval

After production is completed, FURGENCE will photograph the finished work and provide the images to the client for review.

The client should promptly report any clear discrepancy between the completed work and the approved production plan.

A personal change of preference or dissatisfaction with a detail that was previously approved is not automatically considered a workmanship defect.

The remaining 60% balance and shipping cost must be paid in full before dispatch.

14. Shipping and Customs

International orders are normally shipped through FedEx with assistance from a third-party logistics provider.

The logistics provider assists with export and customs-clearance arrangements. After dispatch, FURGENCE will provide the tracking number to the client.

FURGENCE and the logistics provider will reasonably assist with tracking, customs communication, and claims where necessary. However:

  • Transit and customs-clearance time are not included in the production estimate

  • Delivery delays are outside FURGENCE’s direct control

  • Carrier claims and compensation are subject to the rules and decisions of the carrier and logistics provider

  • Import duties, destination taxes, or charges imposed by local authorities are not included unless expressly stated in the quotation

An unedited unboxing video is strongly recommended in case damage or missing contents need to be reported.

15. Thirty-Day Workmanship Support

FURGENCE provides 30-day workmanship support beginning from the date of delivery.

If the client believes there is a workmanship defect, they must contact FURGENCE within 30 days and provide clear photographs or videos.

After evaluating the issue, FURGENCE may provide:

  • Remote repair or adjustment guidance

  • Replacement materials or parts

  • An agreed repair solution

  • Another reasonable solution appropriate to the specific issue

International return repair is not automatic and must be discussed and approved in advance. Return and repair shipping arrangements will be determined case by case.

Workmanship support does not cover:

  • Normal wear and tear

  • Fitting problems caused by inaccurate measurements or DTD

  • Damage caused by misuse, improper cleaning, or improper storage

  • Unauthorized alteration or repair

  • Shipping damage

  • Natural aging or deterioration of materials

Repair requests submitted after the 30-day period may be considered as paid repair work, subject to evaluation and availability.

16. Character Rights and Studio Content

Once full payment has been received, ownership of the adopted character and its personal and commercial usage rights transfer to the adopter. The adopter may display the character, commission artwork, operate character-related accounts, and produce or sell related merchandise.

The adopter may not materially change the character’s primary colors, markings, species, or defining physical features.

The character may be resold, and the related rights will transfer to the new owner. FURGENCE is not involved in or responsible for resale disputes.

Copyright, attribution rights, and display rights for the original reference artwork remain with FURGENCE for portfolio use and protection against unauthorized copying. FURGENCE will not resell the character or license it to another person.

17. Privacy and Records

Personal information will not be disclosed to unrelated third parties except where reasonably required for payment, production, shipping, customs clearance, legal compliance, or after-sales support.

Sensitive body measurements and DTD files will be deleted after completion.

FURGENCE may retain necessary quotations, invoices, payment records, communication records, final specifications, and non-sensitive production records for administrative and after-sales purposes.

18. Events Outside Reasonable Control

Production or shipping may be affected by events outside FURGENCE’s reasonable control, including illness, material shortages, equipment failure, natural disasters, transportation disruption, customs delays, or other unexpected events.

FURGENCE will notify the client and make reasonable schedule adjustments if such an event materially affects the project.

19. Adoption Characters

Adoption characters must be paid in full before production can be scheduled or started.

The price shown on the official adoption page covers the character’s standard configuration. Additional parts, accessories, upgrades, or other customization requests will be quoted separately.

20. Domestic and International Pricing

FURGENCE uses separate domestic and international pricing.

  • Domestic pricing applies to clients in Mainland China, Hong Kong, Macau, and Taiwan.
  • International pricing applies to clients in all other countries and regions.

The applicable price is determined by the client’s region, regardless of the language used for communication or the version of the website viewed.

The final price is the amount stated in the electronic quotation confirmed by both the client and FURGENCE.

The version of these Terms of Service in effect when the 40% deposit—or full adoption payment—is received will apply to that project.