FAQs

We apologize, but we are unable to provide services to minors.

The headbase is 3D printed, with material options including PLA, PETG, or TPU. We use high-quality faux fur for the exterior, and the filling can be customized with cotton, foam, or TPU.

A DTD is mandatory for fullsuit commissions. If you are unable to provide a DTD but still wish to proceed, you will be solely responsible for any fitment issues that may arise. For partial commissions (e.g., heads), a set of specific body measurements will be required.

We carefully select fabrics to match the colors and textures of your character before production begins and will communicate with you for confirmation. Please understand that fabric availability is limited.

We accept WeChat Pay and Alipay within China. For international clients, we use Wise or PayPal.Orders from Mainland China (including Hong Kong, Macau, and Taiwan) are settled in Chinese Yuan (CNY). All other international orders are settled in US Dollars (USD).

Within China, we ship via SF Express (cash on delivery). Internationally, we ship via third-party logistics companies (FedEx is preferred). Please note that all shipping costs are the responsibility of the customer.

Your production slot is secured after the deposit is paid, and we will inform you of the production timeline at that time. Estimated times: Heads 2-3 weeks, Fullsuits 5-8 weeks. Your order will be shipped within two weeks after the final payment is received.

You will receive a complete character package including: official reference sheet, fabric swatch cards, and the full fursuit. We also include a complimentary grooming brush and a special studio keychain as gifts.