{"id":207,"date":"2025-10-21T19:00:29","date_gmt":"2025-10-21T11:00:29","guid":{"rendered":"https:\/\/furgence.cn\/?page_id=207"},"modified":"2026-04-27T20:42:46","modified_gmt":"2026-04-27T12:42:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/furgence.cn\/zh\/faqs\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Please read before commissioning. This helps avoid misunderstandings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept commissions from minors?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

We only accept commissions from clients aged 18 or above<\/strong>.
For legal and payment reasons, we do not work with minors.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the commission process?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
  1. Order confirmation<\/li>
  2. Deposit payment (40%) & queue placement (Trello)<\/li>
  3. Head base design confirmation (3\/4 sketch)<\/li>
  4. Fur color selection<\/li>
  5. Production begins<\/li>
  6. Progress updates at key stages<\/li>
  7. Final payment \u2192 shipping<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order start?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

    After the deposit, your order will be placed in our queue.
    Production start depends on current workload.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does production take?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

    Typical production time:<\/p>

    • Head: 2\u20133 weeks<\/li>
    • Mini partial: 3\u20134 weeks<\/li>
    • Full suit: 5\u20138 weeks<\/li><\/ul>

      \u26a0\ufe0f Time starts when production begins, not when deposit is paid.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request changes during production?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
      • \u2714 Minor adjustments allowed (color placement, small details)<\/li>
      • \u274c Major structural changes are not allowed after patterning\/printing<\/li><\/ul>

        Large changes may be rejected or require extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your payment and refund policy?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
        • Deposit: 40% (non-refundable once production begins)<\/li>
        • Balance: 60% before shipping<\/li><\/ul>

          This policy covers materials and labor.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
          • International: Wise \/\u00a0International Bank Transfer<\/li>
          • China: Alipay \/ WeChat \/ Bank transfer<\/li><\/ul>

            PayPal is not accepted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I receive progress updates?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

            Updates are provided at key stages:<\/p>

            • Head base completed<\/li>
            • Early assembly<\/li>
            • Near completion<\/li><\/ul>

              Daily updates are not provided to maintain workflow efficiency.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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              \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to provide a DTD?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
              • Full suit: DTD is usually required.Alternatively, you may choose to provide detailed body measurements.<\/li>
              • Partial\/head: basic measurements required<\/li><\/ul>

                We are not responsible for fitting issues caused by inaccurate measurements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is quality ensured?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

                Each piece goes through:<\/p>

                • Structural checks<\/li>
                • Sewing inspection<\/li>
                • Final finishing<\/li><\/ul>

                  We prioritize durability and structural integrity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer repairs or warranty?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

                  We offer a 30-day limited warranty<\/strong> (non-user damage).<\/p>

                  Not covered:<\/p>

                  • Sizing issues<\/li>
                  • Unauthorized modifications<\/li>
                  • Normal wear<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my data safe?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

                    All measurement data (including DTD) will be deleted after completion.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow should I contact you?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t
                    • Preferred: Discord,QQ,X<\/li>
                    • Alternative: Email<\/li><\/ul>

                      If no reply within 24h, please follow up.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t